PRIVACY POLICY
Last updated: October 2026
FLOAT takes the protection of your personal data seriously. This Privacy Policy explains what personal information we collect when you visit our website, contact us, make a booking or use our services, and how that information is processed.
This Privacy Policy is based on the Swiss Federal Act on Data Protection (FADP).
1. Who is responsible for your data?
The responsible entity for processing personal data in connection with FLOAT is:
EverFit GmbH
Zugerstrasse 2
8820 Wädenswil
Switzerland
Operating FLOAT Studio
Email: info@floatstudio.ch
For questions regarding this Privacy Policy or your personal data, please contact us using the email address above.
2. What personal data do we collect?
Depending on how you interact with FLOAT, we may collect:
your first and last name
email address
telephone number
booking details, including the service, date and time booked
information provided through booking, contact and enquiry forms
information relating to private sessions, events or studio rental requests
payment and transaction information
communications you send to FLOAT
technical information generated when you visit our website, such as your IP address, browser, device information and website activity
We only collect and process information that is reasonably necessary to operate our website, manage bookings, communicate with you and provide our services.
3. Bookings through Acuity Scheduling
FLOAT uses Acuity Scheduling, a Squarespace service, to manage online bookings for classes and studio rentals.
When you make a booking, information such as your name, email address, telephone number, selected service, booking date and time, and information you provide through booking forms may be processed through Acuity Scheduling.
We use this information to:
process and manage your booking
send booking confirmations and reminders
communicate changes or cancellations
administer payments
provide the booked service
4. Contact & Enquiry Forms
When you contact FLOAT through a form on our website, we process the information you provide.
Depending on the form, this may include your name, email address, telephone number, preferred date and time, number of participants, service you are interested in and your message.
This information is used to respond to your enquiry and, where applicable, arrange private sessions, events or studio rentals.
Please avoid submitting sensitive personal information through our general contact forms unless it is necessary for your enquiry.
5. Payments through Stripe
Online payments for FLOAT services are processed by Stripe.
When you make a payment, Stripe processes the information required to complete and secure the transaction. This may include payment card information, transaction information and certain identifying or technical information.
FLOAT does not need to receive or store your complete payment card details in order to process payments through Stripe.
Stripe processes personal data in accordance with its own privacy and security practices.
6. Why we process your information
We process personal data where necessary to:
provide and manage our classes, rentals and other services
process bookings and payments
respond to enquiries
communicate booking confirmations, reminders, changes and cancellations
organise private sessions and special events
maintain appropriate business and accounting records
operate, secure and improve our website and booking experience
prevent misuse or security issues
comply with applicable legal obligations
We do not sell your personal information.
7. Squarespace
The FLOAT website is hosted using Squarespace.
Squarespace processes certain technical information necessary to operate, secure and deliver the website and its functionality.
Squarespace also provides Acuity Scheduling, which FLOAT uses for its online booking system.
8. Squarespace Analytics
FLOAT uses Squarespace Analytics to understand how visitors interact with our website and to improve the website and user experience.
Information processed for website analytics may include:
browser, network and device information
IP address
referring webpages
pages visited
clicks and internal links
scrolling activity
searches
timestamps
We use this information to understand website traffic and activity.
FLOAT does not currently use Google Analytics, Meta Pixel or other third-party advertising analytics tools on the website.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for Squarespace, Acuity Scheduling and other essential website functions to operate correctly.
Squarespace Analytics also uses analytics and performance cookies to provide information about website traffic and visitor activity.
Where applicable, visitors can manage non-essential cookie preferences through the cookie banner displayed on the website.
10. Sharing Personal Data
We only share personal data where necessary to operate FLOAT, provide our services or comply with legal obligations.
Our principal service providers include:
Squarespace / Acuity Scheduling
Website hosting, website functionality, analytics and online booking.
Stripe
Secure processing of online payments.
Personal data may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.
FLOAT does not sell personal data to third parties.
11. Processing Outside Switzerland
Some of the service providers used by FLOAT may process or store personal data outside Switzerland.
Where personal data is transferred internationally, we take appropriate measures where required under applicable Swiss data protection law.
12. How Long We Keep Your Information
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or where continued retention is required for legal, accounting, contractual or legitimate business purposes.
Different categories of information may therefore be retained for different periods.
Information that is no longer required will be deleted or anonymised where appropriate.
13. Your Rights
Subject to applicable Swiss data protection law, you may have the right to:
request information about whether and how your personal data is being processed
request access to your personal data
request correction of inaccurate personal data
request deletion of personal data where applicable
object to certain processing where applicable
To exercise your rights or ask a question about your personal data, contact:
We may need to verify your identity before fulfilling certain requests.
14. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can guarantee absolute security.
15. Marketing Communications
FLOAT does not automatically use information submitted for bookings or enquiries to send promotional marketing communications.
If we introduce newsletters or other marketing communications, we will provide an appropriate way to subscribe and unsubscribe.
Messages necessary to manage a booking, such as confirmations, reminders, payment information or cancellations, are considered service communications rather than marketing communications.
16. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website, technology providers or legal requirements change.
The current version will be published on the FLOAT website with the date of the latest update shown at the top.
17. Contact
For questions about this Privacy Policy or the processing of your personal data, please contact:
EverFit GmbH
Operating FLOAT Studio
Zugerstrasse 2
8820 Wädenswil
Switzerland